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Vacations To Go has a rating of 2.4 stars from 53 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers complaining about Vacations To Go most frequently mention cruise line, and customer service problems. Vacations To Go ranks 35th among Cruises sites.
This company responds to reviews on average within 13 days
We have used Vacations to Go at least 5 times to book cruises and have not had any issues at all. In fact, their customer service has been excellent.
I was trying to book a cruise and they said that I went on one 10 years ago and they had a problem with me over a credit and I could not book. When I asked what it was about, they said I'd represented myself incorrectly as they travel agent, first of all, I'm not a travel agent so they have me mixed up with somebody and I paid full price for my cruise. I didn't expect 10 years later to be insulted by a bunch of kids.
I was trying to book a cruise and they said that I went on one 10 years ago and they had a problem with me over a credit and I could not book. When I asked what it was about, they said I'd represented myself incorrectly as they travel agent, first of all, I'm not a travel agent so they have me mixed up with somebody and I paid full price for my cruise. I didn't expect 10 years later to be insulted by a bunch of kids.
We have used Vacations to Go at least 5 times to book cruises and have not had any issues at all. In fact, their customer service has been excellent.
Michael, thank you for taking the time to leave a positive review! We truly appreciate your loyalty and your continued business, and we’re very glad to hear that you’ve received excellent service for each of your cruise bookings! Thank you for trusting us with your travel plans!
Vacations to Go has always been great until this year we spoke with a lady name Bernadette. She always sounded extremely busy however, she was great with setting up everything. Once she had our payment she no longer had time for us. I called her about our seats on Delta she told me I could do it myself or she can call me back in 10 minutes here we are 10 days later and no response. She absolutely did not care after the trip was booked!
Leechelle, thank you for writing. We’re very sorry to hear that you’ve been disappointed with the service from Bernadette after your payment was made, and for any lack of follow-up to your inquiries. Our travel counselors are expected to provide timely and helpful customer service throughout the entire vacation process, and we’re very sorry if you felt Bernadette no longer cared once your trip was finalized. We see that you were able to speak with one of our managers yesterday regarding the seats for your flights. Despite the negative impression you’ve received from this experience, we hope you have a wonderful time on your vacation, and that we’ll have continued opportunities to assist you in the future!
From the port we took a taxi to the park. $15 To and from each way. (not bad) We arrived at the park approx. 10 min. The dolphin we interacted with was awesome. Instructor and helper were great with our questions and such. The only thing we were disappointed with was the Pictures. They said we couldn't take pictures so they took the pictures and we would have to buy a package with the cheapest was $150. I asked if it was possible to buy only a couple and she said we would have to buy the package. As much as we paid for our excursion they should give you at least 1 picture with the price. We paid $89 each. If we wouldn't have bought the excursion and just went to the park it was $24 for the park and like $19 to do the dolphin encounter. Next time we will know!
Tip for consumers:
They did furnish Lunch.
Products used:
Life Vests
Thank you for sharing your experience, Jackie. We're sorry that the photo package on your dolphin encounter was so pricey. We can certainly understand your disappointment after such an incredible experience. Shore Excursions Group (SEG) is a third-party company that we have partnered with to provide excursions at lower prices than the cruise lines offer them. While we work closely, Vacations To Go does not have any influence over what SEG or their contracted local partners choose to include or the prices they set. According to Chankanaab National Marine Park's page, the dolphin encounter costs $75 in addition to the entry fee, however it is unclear whether the photo package is included in that price. We apologize again, and will forward your feedback to SEG so they may take this opportunity to make improvements where they can. We hope to be of service again in the future.
I have looked at cruises for some time across several websites and have to say Vacations to go never have what is advertised.
Example Silverseas cruise from Brisbane to Sydney via Auckland 5th Nov 2024 15 nights I know the price of the balconys and suites etc, they have a balcony advertised at $5,950 down 87% from $45,600 USD that is the equivalent of a Grand Suite, when I enquired I was informed I could have a room with or without balcony from $13,100 -$13,900 where is the Grand Suite at $5,950? You Guessed it its called Bait & Switch.
When I asked the Master Travel Counselor I got oh just checked with the Cruise Line and our website has not updated still does not answer the question of 87% off?
Tip for consumers:
They should be banned
Products used:
Did not book as they are scammers
Dot, we apologize for the pricing change you experienced, and for any negative impression this experience has given you. The prices shown on our site are per-person, based on double occupancy, and subject to availability. They fluctuate often and because our site does not reflect live inventory, prices must be verified when you call. Unfortunately, the $5,950 rate for a Classic Veranda Suite was no longer available when you contacted us. We see that J.R. Quoted you the latest Veranda Suite rate of $6,950 per person, for a total of $13,900 for two passengers.
The discount percentages we show on our site are a comparison between the current rate we are authorized to sell and the original brochure price of the same cruise when the itinerary was announced. We receive this information directly from the cruise line.
We apologize again that the rate you were interested in was no longer available, and for any confusion these prices may have caused. We hope you’ll give us the opportunity to assist you in the future.
We've booked cruises with Vacations To Go for 24 years now, and we've been very pleased. Our agents tell us what we need to know, answer our questions, keep us updated on flight changes. Itinerary changes, etc. One time they changed our cruise within a moments notice to save our vacation when the ship we were booked on had engine trouble. That was great service. We've never had issues with canceling especially during covid. If you don't like the agent, ask for another but We've never had issues
We're so thankful for your many years of loyal business, Trish! Thank you for taking the time to share your experience with others and to highlight some of the advantages of working with Vacations To Go. We're so glad to hear that you feel supported, taken care of, valued and most importantly, that you're enjoying your cruises to the fullest. Thank you again, and we hope to be of continued service for many more years to come!
We booked a cabin on NCL for four seniors and requested all the beds on the floor as we are all 70ish. What we got was two twin beds, one bunk bed and one bunk that was under another bed. There was no way that we could all sleep in our beds as it was impossible to move without stepping or triping over someone. I believe our cabin was 148 sq ft. When my sister called to complain she was told it was her problem for not checking the sq footage first. Aren't travel agents supposed to protect you from surprises. If you want the worst vacation of your life, contact this worthless company as they won't let you down.
Tim, we’re very sorry to hear how disappointed your party was with the Family Inside cabin you received, and that you feel you were not properly advised of the size and bedding arrangements in the cabin. Our travel counselor should have discussed the size and other cabin options with you in further detail, and we’ll be sure her manager discusses this with her so that we can better serve our clients. We see that another member of your group emailed our Executive Chairman and also spoke with a manager from our office during and after your cruise, and we’re sorry vacant cabins were not available to accommodate you. That said, we’re glad to see that our offer for an additional discount on a future cruise was acceptable.
We apologize again for the issues your party encountered, and we hope that we’ll have the opportunity to be of assistance with your travel plans in the future. We wish you all the best in the meantime.
This is the 4th time that I book a cruise with them and I never had any issues. My travel agent Frank from VTG always answers me questions and speaks spanish ( Un mega plus). Even with COVID they kept us updated with all the information from the cruise and offered us an upgrade and 100% refund as promised.
Yesterday we did the payment for a new cruise and after the confirmation I was able to see my booking in the cruise line web page.
Thank you so much for your kind words about Vacations To Go and Frank! We're very grateful for loyal customers like you, Zayri. Thank you for your patience and continued support during COVID, an unprecedented time for everyone, as we worked to keep our customers informed and provide timely responses with an extremely limited staff. We hope you have a wonderful time on your cruise, and look forward to working with you on many more amazing vacations in the future! We wish you all the best!
I use have used vacationstogo.com several times a year for many years. I NEVER find anyone on a cruise who has paid less than I have. The service is exceptional. My agent returns my calls in a timely manner, and is very knowledgeable and friendly. I highly recommend vacationstogo.com.
Thank you for taking the time to leave a review, Sandra! We're grateful for your loyalty, and we're so glad to know that you're enjoying our low prices and the exceptional service from your travel counselor! We look forward to being of continued service when you're ready to travel again! Thank you!
I have booked at least 3 cruises with vacationstogo.com and have always gotten additional onboard credit, and prices at least as good as posted on the cruise site, if not less than. Once you book, you get an email right away which has a link to the cruise line info for your cruise. If I needed something changed after initial deposit I've had no issues reaching my specific agent or another agent to help. Last two cruises booked were group trips where each a member called and booked with the agent without issue. I've even gotten phone call reminders about the upcoming cruise. Attached pic from email for last cruise taken.
Products used:
Cruise
Hoya, we truly appreciate your loyal business through the last few years. It's been a pleasure to work with you and your groups, and we're glad to hear that you find the process easy and your agent dependable. We see that you've already booked another cruise since returning from your last voyage! We know you have many options when it comes to choosing your travel partner, and we're thankful for the opportunities to keep earning your business and trust. Thanks again and for taking the time to leave such a wonderful review. We look forwarding to continuing to be of service!
I called late, almost at the end of the business hours on Friday Jan 19 to get a final price on a 16 d cruise w Norwegian company. The agent Cesalie Watler said it was $950 + tax.
The advertised price I had was $599 + tax & I told her I can email her the price I had on an email from them. After being placed on hold she said,,oh, I found it, it is $599 ". I asked to get an email w the total price which I did. Saturday I emailed her asking to book it. She emailed me right away and asked me to provide our names & DOB & she would place the cabin on hold & call me next day to finalize the booking.
On her Saturday email to me she had her phone number and office hours for Saturday listed 11AM TO 8 PM.
I did not hear from her next day so I left a voice message & sent an Email. Still nothing.
Monday I left another voicemail without any response.
I spoke w supervisor Abby who said would investigate and her attitude was like,, things happen! Also informed me that the cruise was sold out!
I was promised that Cesalie will call me w an explanation to what happened. Never called me!
I emailed my complaint to Cesalie's manager Beltran Abordo who sent me an email claiming he tried to call me & leave a voice mail twice but was not able to go thru.
I had absolutely no missed calls or messages and my phone worked just fine.
He tried to convince me that Cesalie did not book the cruise or contact me because she was not in the office Saturday. He forgot she emailed me Saturday & did not think I noticed her office ours listed.
Had no explanation why she did not call Monday either! Did not take any responsibility for mishandling this situation. Tried to imply that was my fault.
Ang guess what? He said now they have the cruise available at $950! How convenient!
I think that Cesalie was told not to book this cruise at the lower price & just not call me back. They hoped I would take the cruise with the increased rate.
Dishonest, deceiving, unethical and lying.
I am convinced that they will respond to my complaint with a fabricated explanation and a lie.
This behavior is unacceptable and I wonder if the higher management of this company knows what is going on.
Thank you for sharing your experience, Felicia. We're very sorry for the negative experience you had when you contacted us about a cruise, and the frustration it has continued to cause. We expect our travel counselors to respond to all emails and voicemails in a timely manner, and we apologize that Cesalie was not in the office the day you attempted to reach her. I have asked a manager to research this thoroughly so we can address your concerns. Our Director of Customer Care has attempted to call you a couple of times and has left you voicemails with her contact information. When you have a few moments, please give her a call so she can discuss this with you further. We apologize again and look forward to speaking with you.
I booked a holiday vacation trip for myself and my wife. At first the Customer Service person was very receptive to questions and had good answers. After he got my deposit it was downhill. He will not respond to calls or emails. The reservation numbers provided do not access the site or cruise information. I believe Ihave been scammed!
Thank you for writing, David. We're truly sorry for any negative impression you may have received while working with your travel counselor, and through the booking process. We would like to investigate this further however, I'm afraid we don't have enough information to locate your reservation in our system. If you don't mind, can you please tell us your booking number or the name of your agent? Thank you and we look forward to hearing back from you.
VTG has been my go-to for cruising for many years. Covid was a difficult time for everyone, both cruisers and travel providers. Having said that, any monies, I paid, I got back for cancelled cruises. I have found that service providers, especially since the end of Covid has been a bit different. I'm sticking with the VTG as they have offered great deals at competitive prices.
We're so appreciative of your loyalty, patience and understanding through COVID, Jancy. You're so right- what an incredibly trying time for the travel industry and travelers. Mass cancellations, backlogged refunds and long hold times created frustration and concern for customers and businesses alike. We're so thankful to be back to full strength on the other side of such an unprecedented event because of customers like you. Thank you for your business through the years and the time you took to leave such a wonderful review. We appreciate you and look forward to being of continued service for many years to come!
I just finished making a booking with VacationsToGo and the experience was great and I am very happy with the price. Thanks to an excellent agent called Dexter. He went out of his way and was a fantastic communicator. I have all the details for my cruise and a direct contact number if I need further help. GL
We truly appreciate your positive comments, Clayton! We're glad to hear that Dexter went above and beyond to provide excellent service, communicate clearly and thoroughly and secured a price you're happy with. I'll make sure Dexter and his managers see a copy of your kind words. We truly appreciate your business and please don't hesitate to contact us if you need additional assistance for this cruise, or any trip in the future! Thanks again!
Vacations to go will not stand behind their advertised price. We just tried to book two vacations at their very recent price, within 15 minutes of their price announcement, and they said it was not offered. We offered to send them the vacations to go page to prove it but it was no use. $319 for vacation ******* and they said it was not offered. Well here's the proof!
Tip for consumers:
They will use a phony advertised price to lure you in but will switch and bait you.
Thank you for your comments, Steve. We're sorry to hear that you missed out on a deal that you were interested in. Prices are sent to us directly from the cruise line and can fluctuate often. Because our site does not reflect live inventory, prices must be verified when you call. We do our best to keep our website as up to date as possible, and encourage our travel counselors to report any pricing they find to be sold out. Our weekly newsletter is sent to millions of subscribers, creating high demand on the best deals being offered. We apologize that the price you were interested in was not available when you called. If there's another vacation you're interested in, we hope you'll give Vacations To Go the opportunity to regain your trust and earn your business in the future.
Let me start by saying overall cruise ratings are somewhat accurate on Vacation To Go website.
Vacation To Go rate Celebrity cruise ships 5 1/2 stars. There is no 5 1/2 star cruise lines except Oceania, Viking, Azamara, Ponant, Paul Gauguin, Sea Dream Cruises. 5 star cruise lines are Celebrity, Holland, Cunard, Disney, Virgin. 4 1/2 star cruise lines Royal Carribean, Princess, Norwegian. 4 stars cruise lines Costa, Carnival, MSC. When a new cruise ship enters service that ship would move up 1/2 star. The luxury 6 star cruise lines Regent, Seabourn, Silversea, Ritz-Carlton, Scenic.
Cruise lines must be rated like Hotels for the consumers choice.
Thank you for taking the time to leave your thoughts, Paul. We're glad you feel like our ship and cruise line ratings are fair. We take a lot of things into consideration when rating ships including the cruise line, the ship's amenities, the year the ship was built, customer feedback and experiences and more. If we can ever be of assistance or help you book a cruise, tour, river cruise, resort stay or safari, please don't hesitate to let us know! Thanks again and best wishes!
Over 20 years I have purchased many cruise... All with no problems. Not sure why they don't have a better rating. I feel they have the biggest inventory and most of the time they have the best rates.
Products used:
Buying a cruise.
Thank you for your kind words and support, Maureen! We're so glad to hear that you're happy with the service you've received, and that you find our site helpful when searching for your next adventure! Statistics show that people are more likely to leave a negative review after a disappointing experience than they are to leave a positive review after a good experience. For this reason, we truly appreciate the time you took to share your positive impression of working with Vacations To Go through the years. Thank you for your loyalty, and we look forward to working with you again soon!
Started great and ended badly.They have no clue what they are doing. The airlines said they were clueless as well. Spent too much using them.
Hi, Jax! We're sorry you left with such a negative impression of Vacations To Go. All of our travel counselors are CLIA certified and go through extensive training before working with customers. We're here to assist you with any of your travel needs, including cruises, resorts, tours and more. We do not work with the airlines directly because only book airfare through our travel suppliers who have purchased air at contracted and discounted rates. If you have a reservation with us and need assistance with something, please don't hesitate to give us a call and speak to a manager. Thanks!
Recently booked a cruise through Vacations to Go for Canada on the Holland America Maasdam sailing May 27. I got the best price around and everything was handled in an excellent manner. This is the 3rd cruise I've booked through them, with satisfactory experience every time. I tell all my friends to check with them for their cruises.
Thank you for your kind words, Patricia! We appreciate your repeat business and the referrals you have sent our way! We strive to deliver a wonderful experience each time a customer calls and we are always glad to hear when that happens. Thank you again for your loyalty and positive feedback and we hope you have a wonderful cruise vacation! We look forward to working with you again in the future!
They did absolutely NOTHING to advocate for me and my family on a recent cruise booking. Carnival Cruise Line cancelled our booking with NO NOTICE TO US 3 days before we were supposed to board. Vacations to Go kept telling us "unfortunately, there's nothing we can do." They didn't find us a comparable cruise on another line, help us get a refund, or ANYTHING! As if the total lack of help with this rotten situation wasn't bad enough, when we got on a 3 way call between us, vacations to go and Carnival to discuss the situation, our "travel agent" King Dorsey had the audacity to say to the carnival rep "hey, you cancelled these guys booking, but I still get my commission, right?" Classy, vacations to go! You really made us feel like you put your customers first! NOT! We'll never book through them again! A completely useless company.
I have used Vacations to go many times and have been totally satisfied. They have been nothing but professional and helpful. Have been using them for over 10 years for cruises, all inclusives, and Disney. I would give them a 10! People who have issues need to always follow thru with cruise lines or all inclusives. They have either sent me a confirmation from hotel or ship lines on every trip I have been on.
Thank you for taking the time to leave a review, Diane! We sincerely appreciate that you have trusted us to plan and manage so many vacations for you and your family through the years. We recognize that providing the kind of service that creates customer loyalty is so important and we thank you for yours. We look forward to continuing to work with you for many years to come!
We have booked many cruises with Vacations to Go and have always had excellent service. We use the same agent each time and she is extremely helpful and efficient. We only booked one cruise on our own and the stress was awful, I leave everything in the very capable hands of Anne and just worry about packing my bags. I am ready to book a new cruise and I will leave all the details to Vacations to Go.
Thank you for continuing to trust us to plan your cruise vacations. We look forward to being of continued service!
Blaine our rep guaranteed us we were booked in quiet area of ship. Just checked in and are on first floor over the engine (back of ship). He won't help us and Holland America doesn't care because we booked through vacations to go. Be awareness!
We're sorry that you feel we were dishonest about your cabin selection, Sherrill. Please know that we'll never intentionally mislead a customer in any way, as we understand that loyal, repeat customer relationships are not built on dishonesty. The cabin category you originally booked is only located on decks 7 or 11 and was an obstructed oceanview cabin. Holland America upgraded your cabin to a full oceanview but in doing so, your new cabin location was located on the first deck of the ship. We're truly sorry that the cabin Holland America selected for you was not more desirable. Blaine should have gone into more detail about the possibility of a complimentary upgrade from the cruise line, and we apologize that was not the case. I see that you've spoken with our Manager of Customer Care and emailed our Executive Chairman and one of our Vice Presidents. We regret that you didn't find our offer for a 10% discount on a future cruise acceptable, and hope that despite the disappointment in your cabin, you were still able to have a good time on your cruise.
Read the cancellation policy before you confirm
You're going to lose your money
They will blame it on the cruise line
Tip for consumers:
That their stated policy is not the one that they follow
Thank you for writing, Henri. I'm sorry you had to cancel your cruise. I know you were looking forward to your vacation, and it's always disappointing when plans change. Please know that all decisions regarding refunds are ultimately made by the cruise line who accepted your reservation and charged your credit card. As your travel agent, we will always advocate on your behalf and make requests, which we have certainly done in this case. The manager you've been working with is waiting to hear from Holland America to see if they will grant our request for your future travel credit to be converted into a refund. These requests take time, but ultimately the decision is Holland America's, not Vacations To Go's. Our manager will continue to communicate with you as we know more. Thank you for your continued patience.
I have had several experiences with Vacations to Go over the years but am now having to follow the "Fool me once, shame on you; fool me twice, shame on me" rule. Most recently I have used an agent who generally provides good service to my younger family members - they have a great deal more money than I and purchase high-priced options that I cannot afford. I am finding it almost impossible to reach my travel adviser, and, when I do hear from her, she excuses her misinformation and delays with long sob stories about her personal family illnesses and other problems. Twice this year I have missed out on advertised great fares because she did not contact the cruise line for several days - and then she lied to me about it. One time I contacted a so-called "manager," who assured me his job was not to interfere with advisers. When COVID is sufficiently under control and we are all able to cruise again, I will go directly to the cruise line - a nightmare itself - or continue to search for a "bucket shop" from which I can get reliable information.
Thank you for writing, Daryl. I'm truly sorry that you've had such a disappointing experience and that your agent has been difficult to reach. We never want a customer to miss out on a promotion or lower fare for any reason, and our travel counselors will always do what they can to secure the best rate for you. Please know that we are always happy to assign you a new agent if for any reason you are unhappy with your current one, and a team of managers are always available to assist you when your agent is not available. Please know that we value your business and want you to walk away from each experience with Vacations To Go as a happy customer. If you'd like to work with a new agent, please let us know by writing contact@vacationstogo.com and we will process your request immediately. We apologize again for the poor service you've received and hope we'll have the opportunity to regain your trust in the future.
Gain trust and grow your business with customer reviews.
Vacations To Go specializes in discount cruises of all sorts.
Lisa, we apologize for any confusion, but we've confirmed that your contact information matches that which was provided in 2014 when you traveled with us previously. I'm afraid Vacations To Go can no longer act as your travel agency. Please know this is never a decision we take lightly, and we regret that we were not a good fit for planning travel together. We wish you all the best and appreciate your understanding.